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[Development Achievements] Help Desk Management System

[Development Achievements] Help Desk Management System

Implement features such as dashboard, customer management, admin panel, and security!

We would like to introduce our achievements in developing a "Help Desk Management System" to centralize employee and customer data at the hospital operated by our client. The challenge was to manage and process business-related "help" matters, such as reporting issues, requesting support, and checking the status of queries. By implementing features such as a dashboard, customer management, administrator panel, security, settings, ticket issuance, and business report display, we were able to create a help desk management system that meets our client's expectations. 【Project Overview】 ■ Challenge - To manage and process business-related "help" matters, such as reporting issues, requesting support, and checking the status of queries. ■ Solution - Development centered around a database. *For more details, please download the PDF or feel free to contact us.

  • CRM (Customer Relationship Management System)
  • Desk Management System

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Visible progress on Teams! AI Help Desk ticket management feature.

Visible progress on Teams! AI Help Desk ticket management feature.

No need for back-and-forth on the management screen! Everything from assigning personnel to completion is done through Teams.

By converting inquiries into tickets and visualizing the person in charge and progress status in a list, we optimize help desk operations. Inquiries can be ticketed on Teams, allowing for management of status, deadlines, and responsible persons in a list format, which helps prevent oversight and bias in responses. Administrators can check overall KPIs on a dedicated dashboard, making it possible to streamline the management of response tasks. Frontline staff can complete their work on Teams, which they are already familiar with, resulting in a very low psychological burden for implementation. *Check the list of features that maximize help desk management efficiency in the materials.

  • Chatbots
  • Desk Management System

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